Tired of Inconsistent Clinic and Business Growth?

Sick of Wasting Countless Hours and Dollars on Multiple Marketing Tools and Platforms?

We grow healthcare clinics and business by automating the entire lead acquisition and patient retention processes, with our Peak System...a 3 Step Growth Journey and Digital Marketing Platform, freeing your staff from the burden of costly, ineffective strategies and platforms.

Join clinics across the world just like you, that have launched this system to get unprecedented results!

"Absolutely one of a kind and a major game changer for our practice. Their expertise in our field is remarkable and they are always very delightful and engaging with us all. I highly recommend you use Cima's services to support your growth!"

-Jayme

Tired of Inconsistent Clinic and Business Growth?

Sick of Wasting Countless Hours and Dollars on Multiple Marketing Tools and Platforms?

Transform Your Clinic’s Online Presence

  • Immediate Impact: From Day 1, we launch a robust reputation management system tailored for your clinic. This isn’t just about managing feedback; it’s about amplifying your best testimonials to skyrocket trust and visibility.

  • Powerful Visibility: Harness the power of positive patient experiences to dominate search results and social proof. Your clinic will become the go-to option as soon as potential patients start their search.

Transform Your Clinic’s Online Presence

  • Immediate Impact: From Day 1, we launch a robust reputation management system tailored for your clinic. This isn’t just about managing feedback; it’s about amplifying your best testimonials to skyrocket trust and visibility.

  • Powerful Visibility: Harness the power of positive patient experiences to dominate search results and social proof. Your clinic will become the go-to option as soon as potential patients start their search.

Seamless Social Media, Ads, and Landing Page System to Capture Leads with Ease

  • Use pre-built, AI-enhanced templates to create landing pages that convert leads into patients seamlessly.

  • Automatically generate engaging social media content that captures attention and drives interaction.

  • Revolutionize your ad spend efficiency with our state-of-the-art AI Ads System. Craft and launch targeted campaigns in moments that not only reach but resonate with your ideal patients...and for a much lower cost

Seamless Social Media, Ads, and Landing Page System to Capture Leads with Ease

  • Use pre-built, AI-enhanced templates to create landing pages that convert leads into patients seamlessly.

  • Automatically generate engaging social media content that captures attention and drives interaction.

  • Revolutionize your ad spend efficiency with our state-of-the-art AI Ads System. Craft and launch targeted campaigns in moments that not only reach but resonate with your ideal patients...and for a much lower cost

Automatic Lead Nurturing to Get More Customers, Faster

  • Never Miss a Lead: Our AI-driven system doesn’t just collect leads; it nurtures them. Every inquiry receives an immediate, personalized response, ensuring no one feels neglected.

  • Streamlined Follow-Up: Free your staff from the endless cycle of manual follow-ups. Our system automates the nurturing process, keeping potential patients engaged and driving them to book appointments

Automatic Lead Nurturing to Get More Customers, Faster

  • Never Miss a Lead: Our AI-driven system doesn’t just collect leads; it nurtures them. Every inquiry receives an immediate, personalized response, ensuring no one feels neglected.

  • Streamlined Follow-Up: Free your staff from the endless cycle of manual follow-ups. Our system automates the nurturing process, keeping potential patients engaged and driving them to book appointments

Automate Booking and Instantly Fill Your Calendar

  • Automated Booking Integration: Our system seamlessly automates appointment bookings. Patients can choose their preferred time slots without any back-and-forth, directly from the landing page or through our interactive AI Scheduling System

  • Intelligent Scheduling Assistant: Utilize AI to manage calendar logistics, automatically adjusting for cancellations and rescheduling to optimize your clinic's availability. This ensures maximum efficiency and reduces no-shows, keeping your clinic's schedule full.

Automate Booking and Instantly Fill Your Calendar

  • Automated Booking Integration: Our system seamlessly automates appointment bookings. Patients can choose their preferred time slots without any back-and-forth, directly from the landing page or through our interactive AI Scheduling System

  • Intelligent Scheduling Assistant: Utilize AI to manage calendar logistics, automatically adjusting for cancellations and rescheduling to optimize your clinic's availability. This ensures maximum efficiency and reduces no-shows, keeping your clinic's schedule full.

Automate The Patient Journey

  • Customized Journeys: Completely customize and automate your patients' journeys and experiences with your practice

  • Save Time: deliver perfect and consistent patient experiences, and save your staff an immense amount of time previously spent on repetitive tasks.

  • New Products: Build and launch new digital products and courses to provide more value to your patients.

Automate The Patient Journey

  • Customized Journeys: Completely customize and automate your patients' journeys and experiences with your practice

  • Save Time: deliver perfect and consistent patient experiences, and save your staff an immense amount of time previously spent on repetitive tasks.

  • New Products: Build and launch new digital products and courses to provide more value to your patients.

Keep Customers Coming Back

  • Automated Database Reactivation: Continuously engage your existing patients with our automated reactivation campaigns, transforming your patient database into a consistent source of recurring revenue. Our system ensures that you stay top-of-mind, encouraging repeat visits seamlessly.

  • Monthly Offers Creation: Keep your offerings fresh and enticing with new, irresistible deals every month. Our system helps you craft compelling promotions that attract both new and returning patients, boosting your clinic’s appeal and profitability.

Keep Customers Coming Back

  • Automated Database Reactivation: Continuously engage your existing patients with our automated reactivation campaigns, transforming your patient database into a consistent source of recurring revenue. Our system ensures that you stay top-of-mind, encouraging repeat visits seamlessly.

  • Monthly Offers Creation: Keep your offerings fresh and enticing with new, irresistible deals every month. Our system helps you craft compelling promotions that attract both new and returning patients, boosting your clinic’s appeal and profitability.

Get New Referrals Automatically

  • Automated Referral Growth: Harness the power of word-of-mouth with Cima's automated referral system.

  • Effortlessly expand your business organically: Engage satisfied patients to refer friends and family who match your ideal customer profile, boosting your credibility and client base exponentially.

Get New Referrals Automatically

  • Automated Referral Growth: Harness the power of word-of-mouth with Cima's automated referral system.

  • Effortlessly expand your business organically: Engage satisfied patients to refer friends and family who match your ideal customer profile, boosting your credibility and client base exponentially.

Seamless Integration With 2000+ Tools

Integrate Our All-in-One Clinic Growth System with Tools You Already Love

With Our Custom Integrations!

Quickly and Efficiently Launch This System...AND Get Everything Below as Well, in our All-In-One Digital Marketing System and CRM

  • Full HIPAA Compliant CRM with No Limit on Users or Contacts

  • Unlimited Customization of Contact and Company Records and Fields

  • Sales Forecasting Pipeline Creation

  • Calendar Integration and Link Creation

  • Service Based Calendars to Manage Services, Rooms, Staff, Equipment and More

  • Email Marketing Suite

  • Social Media Posting and Management

  • Creation of Online Courses and Membership Communities

  • 2 Way SMS Messaging

  • Facebook, Instagram, GMB Chat

  • WebChat Widget

  • Fully Integrated AI System for Content Creation and More

  • Custom Built AI Chat Bot to Convert More Leads

  • Payment Management System

  • Proposals and Estimate Creator

  • Form and Survey Creation Tools

  • Unlimited Funnel, Landing Page and Website Builder

  • Blog Creation

  • Integration with Shopify to automate your eCommerce processes

  • Unlimited Powerful Automation Creation

  • Mobile App for iPhone and Android

  • Automated nurturing of leads with SMS and Email

  • Reputation Management with AI Powered Review Responses

  • Facebook and Google Ads Integration and Ads Creation Tools

  • Affiliate and Sales Team Management

  • Robust Reporting and Analytics

Quickly and Efficiently Launch This System...AND Get Everything Below as Well, in our All-In-One Digital Marketing System and CRM

  • Full HIPAA Compliant CRM with No Limit on Users or Contacts

  • Unlimited Customization of Contact and Company Records and Fields

  • Sales Forecasting Pipeline Creation

  • Calendar Integration and Link Creation

  • Service Based Calendars to Manage Services, Rooms, Staff, Equipment and More

  • Email Marketing Suite

  • Social Media Posting and Management

  • Creation of Online Courses and Membership Communities

  • 2 Way SMS Messaging

  • Facebook, Instagram, GMB Chat

  • WebChat Widget

  • Fully Integrated AI System for Content Creation and More

  • Custom Built AI Chat Bot to Convert More Leads

  • Payment Management System

  • Proposals and Estimate Creator

  • Form and Survey Creation Tools

  • Unlimited Funnel, Landing Page and Website Builder

  • Blog Creation

  • Integration with Shopify to automate your eCommerce processes

  • Unlimited Powerful Automation Creation

  • Mobile App for iPhone and Android

  • Automated nurturing of leads with SMS and Email

  • Reputation Management with AI Powered Review Responses

  • Facebook and Google Ads Integration and Ads Creation Tools

  • Affiliate and Sales Team Management

  • Robust Reporting and Analytics

Join Our Global Family of Customers!

Join Our Global Family of Customers!

Our Peak Blog

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What I Learned About Listening to Customer Needs

October 27, 20233 min read

Listening to customer needs, and potential customer needs is the single most important thing you can do in your business…no matter what your business type is.

I’ve found that over my career, in every venture I’ve participated in, that this always rings true. I didn’t always just “know” this intuitively though. I remember back when I started my rock climbing guide service, that I designed all of these amazing trips based upon what I, as a climber, thought would be amazing. Sure, some people signed up for it…but what I realized is that I was missing the point. People who were really interested in the trips I was putting together would be experienced climbers…and they wouldn’t hire a guide to do it! It was then I realized that I need to figure out what exactly people wanted. I realized then that the biggest market for me was people who climbed at climbing gyms, who wanted to go outside but had no idea where to start. When I started listening, then my business grew rapidly.

MANY years later, the same thing rings true. If you don’t know this, Cima started out as an agency providing SEO, Social Media, and Ads services. While we grew a client base, it was only through listening to what clinics really needed that caused us to turn the company in to a SaaS company and provide automation and tools that would help the clinics save time and money while growing their business.

Listening to customers is the only way to truly know what will grow your business.

So how does that apply in the clinic setting? In my experience, having worked in the healthcare space for almost 2 decades, and working with clinics all over the world, the clinics who are most successful and grow rapidly at scale, are the ones who listen to what their patients want and then develop services around those patients’ needs, as opposed to building what they think would be amazing and then trying to find people who would be interested.

What can happen when you don’t listen to customers? You can easily lose trust…but most importantly your acquisition of new patients and your retention of existing patients will tank.

What does customer listening actually look like though? How do you do it? Surely, you can’t talk to each patient on the phone, especially with 1,000s of patients and potential leads. What I have found to be the best way to do this is to establish a cadence of seeking feedback regularly, and applying it.

For existing patients, you could try:

  1. Establishing regular check ins via email or text, testing out what people think about new services you are thinking about providing, and then asking them what they would like to see differently

  2. Provide incentive for reviews, so that you can guage what patients are thinking

  3. Build an “upsell” process in to your clinic, offering new services upon checkout to see if patients are interested in additional and more advanced treatments. You’ll know what patients want if they are interested in those services.

  4. Go to where your patients are and talk to them. Are there events or associations that your patients belong to? Are there ways to get involved in the community so you can get to know your patient base?

For non-patients/leads, you could try:

  1. Establish a powerful social media presence. This could be a post in and of itself, but one of the best ways to see if you are in line with what your patients want is to post tons of content, and see what type of content and what topics engage the most people. You’ll know what people want

  2. Host monthly webinars, advertise it, and talk with people after the webinars via a chat room or engaging them with Q&A sessions. You can talk directly with new and potential leads

The possibilities are endless for what you can do…however what is most important is that you stop offering services just because you think they are powerful, and start building services based upon what your leads and customers actually want!

marketingresearchlisteningpatientsgrowthclinichealthcare
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